Returns

Thank you for shopping at AnimeRaro.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, merchandise must be NEW, in its original condition at the time of purchase, in the original unopened packaging.

Opened merchandise are not elligible for returns. this includes:
  • Items that have been opened or removed from the packaging
  • Items that have visible indications that the packaged has been opened
  • Opened cases that are no longer factory sealed


Returns on Sale Merchandise
Sale and clearance items are not eligible for refunds and are considered final sale. If we receive returned sale items, the package will be returned at the expense of the customer and no refund will be issued.

Damaged Merchandise and Incorrect Order
If you receive an item that is damaged, defective, or incorrect please (contact us) with your order number, a picture of the item in question, and a brief explanation of the damage/defect/or wrong item and we will correct the issue from there.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

  • Minor cosmetic paint issues
  • Package condition

How to return an Merchandise

Please contact us to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. You can always contact us by:

  • Email: animerarodotcom@gmail.com

Send returns to the following address:
AnimeRaro
P. O. Box 3075
Montclair CA 9176

How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:

Credit Cards: Typically 3-5 business days
PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.

Refused and Undeliverable Shipments
A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping.

Restocking Fees

We typically do not assess restocking fees but reserve the right to do so in some situations:

  • Returned shipment contains missing, damaged, or opened items
  • The return was received after the 30 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.